Defective goods received - What do I have to do?
Use our form "Defective product" or send us an eMail with your customer number as well as the article number and the respective quantity. Please also state your telephone number so that we can reach you by telephone if necessary. We will contact you as soon as possible.
https://euro-souvenirs.de/en/faq-help/returns-claims/defective-goods-received-what-do-i-have-to-do
Udo Platzöder