FAQ / Help

Do you have any questions? Please read our help pages first. If your question is still not answered, simply call us or send us an e-mail.

General

You can reach us from

Mon - Thu	7.30 am	–	12.00 pm
and	12.30 pm	–	4.15 pmr

Fri	7.30 am	–	1.00 pm

New customers are supplied by prepayment or cash on delivery. If this is not possible, please contact us. You will find all data on this in our contact form.

In order to ensure that only professional customers can see detailed article information, it is necessary to check this before granting access. We want to prevent that final consumers know your purchase prices.

The activation takes place during business hours within a few minutes. Outside business hours on the following day. During the weekend on Monday morning. The activation takes place exclusively manually after detailed examination.

Order

You can also order the item, even if it is not available at the moment. Products that are not available will be delivered automatically when they are available.

You have the possibility to order via this online shop. Further also by email, telefax, telephone or letter post. You are also welcome to visit our showrooms during business hours in Gerhardshofen. Unfortunately, first orders cannot be placed by telephone to avoid communication problems.

The shopping cart is automatically saved for 30 days or until the next order is sent. If you close your browser window and visit our shop again, no product will be lost. You can continue shopping directly.

You can either save selected articles in your wish list or put them in your shopping cart. Both will be saved and will be available for your next purchase. Articles in the wish list are stored permanently. Items in the shopping cart only until the next order

You are welcome to do this during business hours in Gerhardshofen.

The minimum order value is 200 Euro. Orders with a lower value will be provided with a surcharge of 5.95 euros.

The respective minimum quantity is shown for each article. You can find this in the article details under "Minimum order quantity".

If you no longer need an article, you can cancel it in send an e-mail to: order@euro-souvenirs.de

Shipment

We dispatch our goods with DPD, DHL or various forwarding agencies. Here we use the cheapest shipping route for you. You are also welcome to pick up your goods from us in Gerhardshofen during our business hours.

Within Germany (except islands) we deliver free of charge from a net order value of 1.000 Euro. From a net order value of 2.000 Euro we deliver all German islands free domicile. Also from 2.000 Euro net order value we deliver outside Germany free German border.

You are welcome to specify a delivery date for your order. We will try to keep to it as best we can. If you have not noted a delivery date, we will deliver "immediately". This means as soon as the goods are in stock. Articles that are not available will be delivered automatically. If you no longer need non-available articles, we would like to ask you to cancel them in writing (e.g. by email: order@euro-souvenirs.de).

Shipments that we send via GLS or DHL can be tracked by you. The prerequisite for this is that you have given us your consent and that we have your e-mail address. You can also agree now via our contact form.

Yes, we deliver worldwide

Returns - Claims

Use our form "Defective product" or send us an eMail with your customer number as well as the article number and the respective quantity. Please also state your telephone number so that we can reach you by telephone if necessary. We will contact you as soon as possible.

Payment

You can pay for your order in advance, cash on delivery, SEPA Direct Debit Mandate or by bank transfer. You can also make a cash payment when pick up your goods.

In case of prepayment it is best to exclude possible delivery delays immediately. With SEPA we usually collect the amount within 10 days. In case of delivery on account within 30 days.

Have you already registered in our online shop? If you have placed an order, you will receive an order confirmation from us. Please check it. If you have any questions, please write to us or call us to avoid possible problems. You will receive your invoice with the goods (except with prepayment, with this payment method you will receive the invoice in advance). If delivery is made by DPD or DHL, you will receive - if you have authorised us to do so and we have your e-mail address - an e-mail for shipment tracking.

This is generally possible. If we do not have any payment experience from you, you are welcome to discuss this with our sales team.

Fastest here:

Postbank Nürnberg

IBAN: DE19 7601 0085 0028 4358 50

BIC: PBNKDEFF

or on the order confirmations and invoices in the footer.

Mon-Thu:	7:30 am - 12:00 pm
	12:30 pm - 4.15 pm
Fri:	7:30 am - 1:00 pm