I am a new customer - what do I have to consider?
Have you already registered in our online shop? If you have placed an order, you will receive an order confirmation from us. Please check it. If you have any questions, please write to us or call us to avoid possible problems. You will receive your invoice with the goods (except with prepayment, with this payment method you will receive the invoice in advance). If delivery is made by DPD or DHL, you will receive - if you have authorised us to do so and we have your e-mail address - an e-mail for shipment tracking.
https://euro-souvenirs.de/en/home-page/generel/i-am-a-new-customer-what-do-i-have-to-consider
Udo Platzöder