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FAQ / Help

Do you have any questions? Please read our help pages first. Should your question still not be answered, just give us a call or send us an e-mail.

Top 3 FAQs

1. When can I reach you?

You can reach us from

Mon - Thu 7.30 am 12.00 pm
and  12.30 pm 4.15 pmr
 Fri  7.30 am  –  1.00 pm
2. I am a new customer - what do I have to consider?

Have you already registered in our online shop? If you have placed an order, you will receive an order confirmation from us. Please check it. If you have any questions, please write to us or call us to avoid possible problems. You will receive your invoice with the goods (except with prepayment, with this payment method you will receive the invoice in advance). If delivery is made by GLS or DHL, you will receive - if you have authorised us to do so and we have your e-mail address - an e-mail for shipment tracking.

3. Why do I need to register?

In order to ensure that only professional customers can see detailed article information, it is necessary to check this before granting access. We want to prevent that final consumers know your purchase prices.

Answer not found?
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