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FAQ / Help

Do you have any questions? Please read our help pages first. Should your question still not be answered, just give us a call or send us an e-mail.

Top 5 Fragen

I am a new customer - what do I have to consider?

Have you already registered in our online shop? If you have placed an order, you will receive an order confirmation from us. Please check it. If you have any questions, please write to us or call us to avoid possible problems. You will receive your invoice with the goods (except with prepayment, with this payment method you will receive the invoice in advance). If delivery is made by GLS or DHL, you will receive - if you have authorised us to do so and we have your e-mail address - an e-mail for shipment tracking.

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Why do I need to register?

In order to ensure that only professional customers can see detailed article information, it is necessary to check this before granting access. We want to prevent that final consumers know your purchase prices.

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When will my account be activated?

The activation takes place during business hours within a few minutes. Outside business hours on the following day. During the weekend on Monday morning. The activation takes place exclusively manually after detailed examination.

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If a product is not available?

You can also order the item, even if it is not available at the moment. Products that are not available will be delivered automatically when they are available.

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How can I order?

You have the possibility to order via this online shop. Further also by email, telefax, telephone or letter post. You are also welcome to visit our showrooms during business hours in Gerhardshofen. Unfortunately, first orders cannot be placed by telephone to avoid communication problems.

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Neue Fragen

Do I get the goods delivered free of charge?

Within Germany (except islands) we deliver free of charge from a net order value of 1.000 Euro. From a net order value of 2.000 Euro we deliver all German islands free domicile. Also from 2.000 Euro net order value we deliver outside Germany free German border.

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When will I receive the shipment?

You are welcome to specify a delivery date for your order. We will try to keep to it as best we can. If you have not noted a delivery date, we will deliver "immediately". This means as soon as the goods are in stock. Articles that are not available will be delivered automatically. If you no longer need non-available articles, we would like to ask you to cancel them in writing (e.g. by email: order@euro-souvenirs.de).

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Can I track my shipment?

Shipments that we send via GLS or DHL can be tracked by you. The prerequisite for this is that you have given us your consent and that we have your e-mail address. You can also agree now via our contact form.

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Do you also deliver outside Germany?
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When do I have to pay?

In case of prepayment it is best to exclude possible delivery delays immediately. With SEPA we usually collect the amount within 10 days. In case of delivery on account within 30 days - however then the deduction of 2 % discount does not apply.

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Answer not found?
Use our contact form to ask us your question to the contact form